Privacy Policy / GDPR Compliance

Last updated: 9/04/2025Stackedgame values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Information We Collect

We may collect the following personal data when you use our marketplace:
  • Personal Identification Information: Name, email address, phone number, billing and shipping addresses, payment details.
  • Account Information: Usernames, passwords, and any other details you provide when registering or interacting with our platform.
  • Transaction Data: Information about the products you purchase or sell on our marketplace, payment records, and delivery information.
  • Usage Data: Information about how you use our website, such as IP address, browser type, and browsing behavior.
Why we collect this data: We collect this data to process your orders, manage your account, provide support, prevent fraud, and improve the functionality of our marketplace.

2. How We Use Your Data

We use your personal data for the following purposes:
  • To provide and improve our marketplace services.
  • To process transactions, deliver products, and communicate with you about your orders.
  • To manage your account and provide customer support.
  • To send you marketing materials or promotional offers, if you have opted-in.
  • To comply with legal obligations, such as fraud prevention and tax reporting.
Marketing Communications: If you have opted-in to receive marketing communications, you can withdraw your consent at any time by clicking the ‘unsubscribe’ link in the emails or by contacting us directly.

3. Legal Basis for Processing Your Data

We process your data based on the following legal grounds:
  • Contractual Necessity: To fulfill our contract with you (e.g., processing your orders, delivering products).
  • Legitimate Interest: To improve our services, protect our platform, and prevent fraud.
  • Consent: When you opt-in to receive marketing communications or share information for a specific purpose.
  • Legal Obligation: To comply with laws and regulations, such as tax or fraud prevention.

4. How We Share Your Data

We may share your personal data with the following third parties:
  • Service Providers: Companies that assist us with processing payments, managing customer support, or delivering products.
  • Legal Authorities: If required by law or to protect our legal rights.
  • Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred.
Third-Party Compliance: We ensure that all third parties we share data with are compliant with GDPR, and that appropriate contracts are in place to protect your data.

5. Data Security

We use industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure servers. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights Under GDPR

As a resident of the European Union (EU), you have the following rights regarding your personal data:
  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can correct any inaccurate or incomplete data we have.
  • Right to Erasure: You can request that we delete your personal data, subject to certain conditions (e.g., when the data is no longer necessary for the purposes for which it was collected).
  • Right to Restrict Processing: You can ask us to limit how we process your data in certain situations.
  • Right to Data Portability: You can request to receive your personal data in a structured, commonly used format for transfer to another service.
  • Right to Object: You can object to the processing of your personal data based on legitimate interests or direct marketing purposes.
  • Right to Withdraw Consent: If you have provided consent for any processing activity, you can withdraw it at any time.
Exercising Your Rights: To exercise any of these rights, please email us at [insert email] or submit your request via the contact form on our website. We will respond to your request within one month, unless the request is complex, in which case we will inform you of an extended timeframe.

7. Cookies

Our website uses cookies to enhance your browsing experience, analyze traffic and usage patterns, and deliver relevant content. Cookies are small text files stored on your device when you visit a website. The types of cookies we use include:
  • Essential cookies: These are necessary for the website to function properly, such as remembering your session or login state.
  • Analytical/performance cookies: These help us understand how visitors interact with our site, allowing us to improve its functionality and content.
  • Functionality cookies: These remember choices you make (such as language or region) to enhance your experience.
  • Targeting/advertising cookies: These may be used to deliver advertisements relevant to your interests, either on our site or on third-party platforms.
You can control and delete cookies through your browser settings. Disabling cookies may affect some features or functionality of the site.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, regulatory, or tax obligations. For example:
  • Transaction data (such as invoices or payment history) is retained for 7 years for tax and accounting compliance.
  • Customer account information is retained while your account remains active and for a reasonable period afterward in case of legal claims or customer service needs.
  • Marketing preferences and consent records are kept for as long as you remain subscribed or until you withdraw consent.
  • Analytics data is typically anonymized and retained in aggregate form for up to 2 years to help improve site performance and user experience.
We regularly review our data retention practices to ensure compliance with applicable laws and regulations.

9. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your personal data, such as Standard Contractual Clauses or Privacy Shield Certification.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will update the “Last Updated” date at the top of the page. In the event of major changes, we will notify you via email or through an announcement on our website.

11. Contact Us

If you have any questions or concerns about our privacy practices or wish to exercise your rights, please contact us at:
  • Email: info@stackedgame.com
  • Address: Level 25 108 St Georges Terrace Perth, WA 6000 Australia